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By 99 Frequently Asked Questions (FAQ)

Whether it's about betting, login, deposits, withdrawals, or casino — you'll find all the answers here. Look up what you need and play with peace of mind.

30+ FAQs Support in Bangla 24/7 Support

Why Choose by 99

Our platform brings together every type of betting and casino feature, all under one roof.

100% Secure Platform

Your account and funds are fully protected with SSL encryption and two-factor authentication.

Instant Deposit

Deposit in minutes via mobile banking or bank transfer — simple and hassle-free.

Competitive Odds

With the best odds on the market, we make sure every win you take home is worth the most it can be.

Bangla Support

Our experienced support team is available 24/7 and ready to assist you.

Fresh Bonuses Every Day

Attractive bonuses and cashback offers are available every day for both new and existing members.

Mobile Friendly

Access by 99 from any smartphone and enjoy the full betting experience wherever you are.

Account Questions 6

To open an account at by 99, you need an active mobile number or email address and must be 18 years of age or older. Registration is completely free and takes just a few minutes. Make sure your personal details are accurate to avoid any issues with future withdrawals.

No, by 99 allows only one account per person. Creating multiple accounts may result in all of them being closed and any accumulated balance being forfeited. This rule is strictly enforced to ensure fair play.

On the login page, click "Forgot Password?" A verification code will be sent to your registered mobile number or email. Use that code to set a new password. If you run into any issues, contact live chat support.

Account verification is required to make a withdrawal. You may need to provide your national ID or passport details. This step ensures the security and legitimacy of your account.

You can close your account at any time by contacting us via live chat or email. Make sure to withdraw your remaining balance before closing. A temporary self-exclusion option is also available under our responsible gaming policy.

After registration, certain details such as your full name are restricted from being changed, as they are tied to financial transactions. Other information such as your contact address or password can be updated in your profile settings. Contact our support team for further assistance.
Deposit Questions 5

After logging in, go to the "Deposit" menu. Choose your preferred payment method — mobile banking, bank transfer, or e-wallet. Enter the amount and follow the instructions. Your balance is usually updated within 5 to 15 minutes.

The minimum deposit at by 99 varies by payment method. Mobile banking minimums are generally kept low so everyone can take advantage. Visit the Deposit page for current limits.

In some cases, network delays may cause your balance to take a little time to appear. Please wait 15–30 minutes. If it still has not updated, contact live chat with a screenshot of your payment. Our team will resolve it quickly.

by 99 generally does not charge any fees on deposits. However, your bank or mobile banking operator may apply their own transfer fees depending on their policies. Please read the terms on the Deposit page for full details.

A welcome bonus may be applied automatically on your first deposit. For bonuses on subsequent deposits, check the Promotions page and use the applicable code. Full terms and conditions for bonus use are detailed on the Terms & Conditions page.
Withdrawal Questions 5

by 99 typically processes withdrawal requests within 24 hours. Mobile banking withdrawals usually take 1–6 hours, while bank transfers may take 1–3 business days. Verified accounts are processed faster.

The minimum withdrawal amount varies by payment method. Check the Withdrawal page for the latest information. Unverified accounts may have withdrawal limits, so complete verification in advance.

If your withdrawal is delayed, first confirm that your account is verified. Then contact our live chat support with your transaction ID. Most issues are resolved quickly.

To withdraw winnings from a bonus, you typically need to meet a wagering requirement — meaning you must place bets totalling a set multiple of the bonus amount. See the Terms & Conditions page for full details.

Withdrawals at by 99 can be made via mobile banking, bank transfer, or e-wallet. It is generally recommended to use the same method you used for your deposit. Check the Withdrawal page for the latest list of available options.
Betting Questions 5

by 99 offers betting on cricket, football, tennis, badminton, kabaddi, volleyball, and hundreds of other sports. Coverage spans international tournaments as well as local leagues. Live betting is also available.

Live betting means placing bets in real time while a match is in progress. Odds shift continuously based on how the game unfolds, making it a thrilling way to bet smart as the action happens.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can settle a bet early using the Cash Out feature. Cash Out may not be available on all bets — when it is, you will see an icon next to your bet.

Bet limits vary by event and market. Minimum bet amounts are generally kept low for new members. Maximum limits may increase based on your VIP level. Each market displays its own specific limits.

After logging in, go to your profile or account section to find the "Betting History" or "My Bets" option. There you can view full details of all your bets, results, and payouts.
Casino Questions 5

by 99's Live Casino features roulette, blackjack, baccarat, poker, Dragon Tiger, and many more games. Play directly with real dealers for an experience that is just as thrilling as a real casino.

Yes, all casino games on by 99 are powered by certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and unbiased. Regular audits are carried out by independent third-party auditors.

Absolutely. All casino games at by 99 run smoothly on mobile browsers. You can enjoy the full Live Casino experience on a smartphone or tablet without downloading a separate app. A stable internet connection will make the experience even better.

Maximum payout limits may apply across different games and tables. VIP members generally have access to higher limits. Check the specific game details or contact support to find out more.

Some slots offer a demo mode where you can play without using real money. Free spins are typically provided as part of promotional offers. Check the Promotions section for current offers.
Security Questions 4

by 99 keeps your personal information strictly confidential. All data is secured using SSL encryption technology and is never sold or shared with third parties. Visit our Privacy Policy page to learn more.

Go to Account Settings, then navigate to the Security section to find the option to enable 2FA. Once linked to your mobile number, you will need to verify an OTP each time you log in. This significantly improves the security of your account.

If you notice any suspicious transactions or login attempts on your account, change your password immediately and contact our support team. We will investigate promptly and take the necessary steps to secure your account.

by 99 is a legitimate online betting platform operating under an international regulatory authority. License details can be found in the website footer or on our About page. Using a registered, licensed platform is always the safer choice.
Please note: by 99 is fully committed to responsible gaming. Enjoy betting as entertainment and always wager within your means. If you need help, Responsible Gaming page for assistance.
18+ Warning: Only individuals aged 18 or older may open an account and place bets at by 99. Betting by minors is strictly prohibited.
Where to Find Support
Live Chat
Active 24/7
Email Support
[email protected]
Average Response Time
Under 5 Minutes
Language
Bangla & English
Quick Links
About by 99

By 99 is an online betting and casino platform built specifically for users in Bangladesh. We believe transparency, security, and entertainment are the foundation of a great gaming experience.

Our platform offers everything from Sports Betting to Live Casino, with full support in Bengali.

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Safe Betting Tips
  • Bet for Entertainment Only
  • Play Within Your Budget
  • Take a Break Instead of Chasing Losses
  • Do not bet under the influence of alcohol
  • Do not bet with money belonging to family or friends
  • Get Help When You Need It

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